Shipping policy

In-stock orders

In-stock items are normally processed within 1–3 business days, excluding weekends and holidays, unless a different timeframe is stated on the product page. Processing time is separate from carrier transit time.

Preorders

Preorder items follow the fulfillment or delivery schedule advertised for that item when you place your order. Please review the product page and your order confirmation for your preorder timing. Our December 2026 candle launch is marketed for estimated delivery before Christmas 2026.

Preorder dates are estimates, not guaranteed delivery dates. Production, supplier, customs, weather, and carrier delays may affect timing. If a material delay occurs, we will contact affected customers with an updated estimate and any applicable options. Nothing in this policy limits your statutory rights or any cancellation or refund rights required by law.

Expedited shipping speeds up transit after dispatch; it does not move a preorder ahead of its advertised production or fulfillment schedule.

Mixed orders: preorder + in-stock items

If you purchase a preorder item and an in-stock item together, they will be fulfilled in separate shipments at different times. In-stock items follow our normal processing timeframe; preorder items follow their advertised schedule. You may receive separate order confirmations and tracking numbers. Please check each shipment's tracking before reporting an item missing.

Shipping rates & tracking

Available shipping methods, charges, and carrier transit estimates are shown at checkout. Transit estimates begin after the carrier receives your package and do not include preorder waiting time or processing time. Once each shipment is dispatched, we will email the available tracking information. Tracking may take time to update after the label is created.

International orders

We ship to select destinations available at checkout. International transit and customs processing can take additional time. Any applicable import duties, taxes, or customs charges not collected at checkout are the customer's responsibility, subject to applicable law.

Subscriptions

Subscription purchases are charged at checkout and renew automatically at the price and interval selected. Monthly and every-two-month options are available where shown. If a subscription item is offered on preorder, its initial delivery follows the advertised preorder schedule; billing and delivery dates may differ. Manage or cancel future renewals through your subscription portal before your next billing date, or contact our team for help. Canceling future renewals does not automatically cancel an order already placed.

Address changes, delays & delivery issues

Please check your shipping address before ordering. Contact us promptly if an address needs updating; changes may not be possible after dispatch. If tracking stalls or your package is marked delivered but cannot be located, contact us so we can help investigate with the carrier.

Damaged, defective, or incorrect items

Please contact houseofvenussquad@gmail.com within 7 days of receiving your shipment with your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. Keep the packaging while we review your request. We will help resolve eligible issues with a replacement or refund as appropriate. This reporting window does not limit rights provided by applicable law.

Returns & support

Due to the personal-care nature of our products, sales are final except for damaged, defective, or incorrect items and where otherwise required by law. Please see our Refund Policy for more information. For shipping, preorder, or subscription assistance, email houseofvenussquad@gmail.com.