Shipping policy

Processing Time

All orders are processed within 1-3 business days. Once your order is shipped, you’ll receive a confirmation email with your tracking information.

Shipping Rates & Delivery Times

- Standard Shipping (5-7 business days) 

- Expedited Shipping (2-3 business days) 

*Please note that shipping times may vary based on location and carrier availability.*

International Shipping 

We currently ship to select international locations. Additional customs fees may apply based on your country's regulations.

Return and Refund Policy

Due to the intimate nature of our products, all sales are final. We do not offer refunds or exchanges unless the product arrives damaged or defective.

Damaged or Defective Items 

If you receive a damaged or defective item, please email us within 7 days of receiving your order at houseofvenusco@gmail.com  with your order number and photos of the issue. We’ll work quickly to resolve it.